Privacy Policy

Effective Date: October 19, 2024

Straight Mail ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal data when you access or use our services.

1. Data Controller

The data controller responsible for your personal information is Straight Mail, a service owned and operated by Straight Mail Ltd. For any privacy-related concerns, you can contact us at info@straightmail.co.uk.

2. Information We Collect

We collect the following types of personal information when you use our services:

Account Data: Name, email address, billing address, phone number, and other contact information.
Usage Data: Information about your use of the service, including your IP address, browser type, access times, and referring website addresses.
Communication Data: Any correspondence you send to us via email or other communication channels.

3. How We Use Your Information

Your personal information is used to:

Provide you with access to our services and manage your account.
Send you transactional and marketing emails, subject to your preferences.
Improve the performance and functionality of our services.
Ensure compliance with applicable laws and protect the security of our platform.

4. Legal Basis for Processing

We process your personal information based on the following legal grounds:

Contractual necessity: To provide the services you requested, such as account setup and email campaign management.
Legitimate interests: To maintain the performance and security of the platform, as well as for business analytics and customer service improvements.
Consent: When we rely on your consent, such as for sending promotional communications, you may withdraw your consent at any time.

5. Data Sharing

We may share your personal data with third parties under the following conditions:

With service providers that assist in the provision of our services (e.g., hosting, payment processing).
With legal authorities or regulators when required by law or to protect the rights of Straight Mail or others.

We do not sell or rent your personal data to third parties for marketing purposes.

6. Data Retention

We retain your personal data for as long as your account is active or as necessary to fulfill the purposes outlined in this Privacy Policy. We may also retain certain information to comply with legal obligations or resolve disputes.

7. Security

We use industry-standard security measures to protect your personal data. However, no data transmission over the Internet can be guaranteed to be 100% secure. If a security breach occurs, we will notify you and take appropriate steps to remedy the situation.

8. Your Rights

You have the following rights concerning your personal data:

Right of access: You may request a copy of the personal data we hold about you.
Right of rectification: You can request that we correct any inaccurate or incomplete personal data.
Right of erasure: You can request that we delete your personal data under certain circumstances.
Right to data portability: You may request to receive your data in a commonly used format.
Right to withdraw consent: You may withdraw your consent to receive marketing communications at any time.

9. Cookies

We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookies through your browser settings. For more details, please refer to our Cookies Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will notify you of significant changes by email or through our platform.

11. Contact Information

If you have any questions about this Privacy Policy or how your data is handled, please contact us at info@straightmail.co.uk.